Invite new users & manage your team

Managing your Team in Ginkgo

Managing neighborhoods is a complex time intensive process. Sometimes it helps to collaborate with staff and stakeholders as a team. Ginkgo enables each neighborhood organization's account to be team-based. Admin users can invite and manage the roles of different teammates by visiting the Users page for the account at https://app.ginkgo.city/users.

Add a team mate

Step 1 To add a new teammate to your organization's account, first click the "New User" button in the upper right corner.

Step 2 Fill in the user's details so that an invitation can be emailed to the new teammate.

Step 3 Once you're ready, click the Send Invitation button and an invitation will be emailed to the recipient, providing them with a link to login to the account. The link will expire after 12 hours, so if they do not respond, you may need to resend this invitation by repeating this process when they are ready to accept the invitation.

Changing the Role of a team mate

Any time a new teammate is added, the default role will be 'employee'. If you'd like to grant a new teammate the admin role, you will need to select that from the dropdown menu under Role.